Shipping & Returns
1. E-mail us for a RMA Number.
2. Carefully pack your return items in a box large enough to accommodate all the items. We will NOT accept return shipments in an envelope.
3. Include your original Invoice in the box and seal it tightly. Return Invoice and attach it to your package or mail your package to:
Margarita’s Video Store L.L.C.
ATTN: Returns Dept.
P.O. Box 19453
Houston, TX 77224-9453
4. Please allow 2 – 4 business days for processing after we have received your return.
5. After processing, you will receive an email detailing your Return Information.
• Your Return Shipment must be shipped within 14 days of the day your order shipped (the "Ship Date" on your invoice)
• Merchandise must be factory sealed to receive a refund.
• Opened items cannot be returned unless DEFECTIVE.
• Defective Items will be replaced with the same Item only. NO Refunds.
• ALL of the Original Packaging; Case, Booklets, Liner Notes, Bonus Discs, etc. MUST be included.
• We do NOT pay for postage on returns.
• Shipping Charges are not Refundable.
• International Customers are responsible for Duty Taxes and Shipping Charges if order is refused.
• Promotional Items (DVDs, CDS, etc.) cannot be Returned for any reason, unless Defective.
• If a package is returned to our facility without reason, we may contact you via the telephone to resolve the issue in a timely fashion.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.